​FAQ

How Do I Place An Order?​

We have a online shop on same web site. Please check "SHOP" from above menu bar.
You can see our products and purchase.  

 
What is a Finished book?
Finished book is a book folding carefully made D.Hinklay from OruFun.
If you would like to get a book folding with high quality, you should choose finished book.
It is a perfect detailed book folding so it is also perfect for birthday present, anniversary gift, such as celebration and personal collection.


Do you accept a Custom Order?
Yes, of course.
We proudly accept your custom order as a pattern or a finished book.
Please tell us what you would like to be into a book.
Technically, some patterns are hard to make for book folding, but we try to make it as much as we can.

 

Payment
What type of payment can you accept?

We accept via PayPal, credit card.

 

Shipping 

How long does it take to ship my order?
Basically, we ship our products in 3-5 business days after confirmed payment, but if we had a waiting list, shipping might be late. In case of expected delivery delay, we announce you.


How do you ship my parcel?
We ship your parcel with EMS which is fast delivery way from Japan Post with tracking number. We will let you know its tracking number, when it is shipped.

 
Custom and tax
International buyers are responsible for any custom charges, and taxes charges.
Returns & Refunds

Refund 

If you have any troubles, please send a message.

We try to figure out your problem with you.


Physical Items

During a transportation, a parcel is lost or damaged sometimes.

In case of this event happens, just let us know. we take care of this as soon as possible and replace it for free. 
The customer needs sending the damaged item to us and we will ship replacement for free.
Shipping fee to sending back to us and sending you is paid by you if the event happens.

 

Thank you for shopping with us!
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